Terms & Conditions

About these terms

These Terms & Conditions govern the provision of consulting services by Khuman Consulting ("Khuman Consulting", "we", "us", "our") to a client ("you", "your"). They apply to every engagement unless we have both signed a separate written agreement that says otherwise.

Where a signed engagement agreement conflicts with these terms, the signed agreement takes precedence for that engagement only. Everything not addressed in that agreement continues to be governed by these terms.

Who we are

Khuman Consulting is a consulting practice based at 31 Carmel Crescent, Brampton, Ontario L6P 1Y2, Canada, providing advisory and implementation services to owner-led businesses.

You can reach us by email at info@khumanconsulting.ca or by telephone at 942 288 1734.

Services we provide

We provide business consulting services, which may include financial control and cash flow work, pricing and sales development, operational and process work, and systems and reporting implementation.

We are not accountants, lawyers, licensed financial advisors, or tax agents. Nothing we provide constitutes legal, accounting, tax, or regulated financial advice, and you should obtain independent professional advice before acting on any matter that requires it.

The free consultation

Every engagement begins with an initial consultation provided at no cost to you. There is no charge for this conversation, and it creates no obligation on either side to proceed.

Nothing discussed during the free consultation forms a binding engagement. An engagement begins only when scope has been agreed in writing under the section below.

Scope, milestones and the written agreement

Before any chargeable work begins, we will set out in writing the problem to be addressed, the deliverables, the milestones, the fees attached to each milestone, the currency, and the expected timelines.

Work begins only once you have confirmed that written scope. Any change to the scope must be agreed in writing by both parties before the affected work is carried out.

Each milestone is treated as a distinct unit of work. You may decline to proceed to a subsequent milestone at any time, and you will not be charged for milestones that are not carried out.

Fees, currency and taxes

All fees are quoted and invoiced in Canadian dollars (CAD) unless the written agreement expressly states another currency.

Fees are exclusive of applicable taxes. Where HST or any other tax applies, it will be shown separately on the invoice and added to the amount payable.

Any third-party costs, such as software licences or subscriptions required to deliver the work, will be identified in the written scope in advance. We do not incur costs on your behalf without your prior written approval.

Invoicing and payment

An invoice is issued for a milestone only after that milestone has been completed, revised as reasonably needed, and approved by you.

Invoices are payable within fourteen (14) days of the invoice date unless the written agreement specifies otherwise.

Payments are processed by Stripe and PayPal. You are responsible for any fees your own bank or card issuer charges on the transaction.

Where an invoice remains unpaid more than thirty (30) days after its due date, we may suspend further work on the engagement until payment is received. We will give you written notice before doing so.

No deposits and no upfront payment

We do not take deposits, advance retainers, or any other form of upfront payment for work that has not been delivered.

You are never asked to pay for a milestone before it has been completed and approved. If a milestone is not reached, it is not charged, even where work was carried out toward it.

Revisions

Reasonable revisions required to bring a deliverable to the outcome described in the written scope are included in the fee for that milestone.

Requests that fall outside the agreed scope, or repeated revisions arising from a change in your requirements rather than a shortfall in our work, will be treated as a new milestone and scoped, agreed and priced in writing before being carried out.

Refunds and incomplete work

If a project cannot be completed, for any reason on either side, you will receive a pro rata refund for any milestone that has been paid for but not delivered.

Where a milestone has been completed, approved and paid for, that milestone is not refundable, as the work and the deliverable have been provided.

Refunds are issued through the original payment method within fourteen (14) days of the refund being agreed.

Your responsibilities

To deliver the work, we rely on you providing accurate and complete information, reasonable access to the people and records relevant to the engagement, and timely responses to requests for review or approval.

Where a delay in providing information, access or approval affects the timeline, the affected milestone dates will be adjusted accordingly. We will not invoice for time lost to such delays.

You remain responsible for all decisions made in your business, including any decision taken in reliance on our recommendations.

Confidentiality

We treat all non-public information you share with us as confidential and will not disclose it to any third party except where required by law, or where you have given prior written consent.

This obligation continues after the engagement ends. We may describe the general nature of work carried out for you only with your prior written permission.

Intellectual property

On full payment of the invoice for a milestone, ownership of the deliverables produced in that milestone specifically for you passes to you.

We retain ownership of our own pre-existing methods, templates, models and tools used to produce those deliverables, and of any general knowledge or know-how gained during the engagement. Nothing in these terms restricts our right to use that knowledge for other clients.

Third-party tools and services

An engagement may involve recommending, configuring or integrating third-party software and services. Those tools are governed by their own terms and pricing, which are a matter between you and the provider.

We are not responsible for the availability, performance, pricing changes, or discontinuation of any third-party product, and we receive no commission or referral fee for any tool we recommend unless disclosed to you in writing in advance.

No guarantee of results

We bring professional skill and care to every engagement, but business outcomes depend on many factors outside our control, including market conditions, your own execution, and decisions made by your team.

We do not guarantee any specific financial result, revenue figure, cost saving or growth outcome. Any figures discussed are estimates or illustrations, not commitments.

Limitation of liability

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

Subject to the paragraph above, our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you to Khuman Consulting for that engagement in the twelve (12) months immediately preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss or corruption of data, in each case however arising.

Termination

Either party may end an engagement at any time by giving written notice.

On termination, you are charged for milestones completed and approved up to that point, and you receive a pro rata refund for any milestone paid for but not delivered. Milestones not started are not charged.

Sections dealing with confidentiality, intellectual property, limitation of liability and governing law survive termination.

Privacy and your data

We collect only the personal information needed to respond to your enquiry and deliver the engagement, such as your name, business name, email address and telephone number.

Enquiries submitted through the contact form on this website are delivered to us by a third-party form service and are used solely to respond to that enquiry. We do not sell personal information, and we do not share it for marketing purposes.

You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@khumanconsulting.ca. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Changes to these terms

We may update these terms from time to time. The version published on this page at the date your written scope is agreed is the version that governs that engagement.

Changes do not apply retroactively to engagements already underway.

Governing law and jurisdiction

These terms and any engagement carried out under them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in that province.

The courts of the Province of Ontario have exclusive jurisdiction over any dispute arising out of or in connection with these terms, and both parties submit to that jurisdiction.

Contact

Questions about these terms can be sent to info@khumanconsulting.ca, by telephone to 942 288 1734, or by post to Khuman Consulting, 31 Carmel Crescent, Brampton, Ontario L6P 1Y2, Canada.